Types of Customer Data
The types of Customer Data that BKPL collects depends on the circumstances of collection and on the nature of the service requested or transaction undertaken.
There are two broad categories of Customer Data that BKPL collects depending on the circumstances:
- Personal Data, which includes but is not limited to -
(i) personal information that links back to an individual e.g., name, gender, date of birth, passport or other personal identification numbers;
(ii) contact information e.g., address, phone number, email address;
(iii) payment information e.g., credit or debit card information, including the name of cardholder, card number, billing address and expiry date;
(iv) order information e.g., order information, product purchased or other service preferences;
(v) technical information e.g., IP address, installed application information; and
- Statistical Data e.g., number of orders, visits to the Website and usage pattern of our Mobile Services. This is stored purely for analytical purposes, and is entirely on an anonymous and aggregated basis. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand BKPL's customer profile and improve BKPL's service offering.
For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data.
The provision of Customer Data relevant for the transaction or service request at hand, (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for BKPL to carry out its services to you.
The failure to supply such Customer Data may result in (i) BKPL being unable to provide you with the services and/or products requested; (ii) BKPL being unable to update you on our latest products and/or launches; and/or (iii) your inability to enter or participate in contests, promotions or redemption activities organised by BKPL.
Purposes for Collection, Use and Disclosure
Generally, BKPL collects Customer Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties (e.g., our service provider), or from publicly available sources, through our Website, Mobile Services, and other channels including our roadshow counters in order to fulfil the following purposes, which include but are not limited to:
- Providing services to you such as processing a transaction (e.g., making a purchase), processing payment via our payment service provider, providing technical assistance, assisting you in the transaction, providing promotion alert messages through BKPL’s Mobile Services, facilitating internet purchases.
- Providing in-store services and other services that best meet your preferences and needs (which we may collect during our interactions with you);
- Marketing and communicating with you in relation to products and services offered by BKPL, BKPL’s service partners, as well as BKPL’s appointed agents;
- Contacting you for product or customer satisfaction survey, and market research; and
- Safety, security and legal compliance.
BKPL may also use and disclose your Customer Data with and to third parties in order to fulfil the purposes listed above.
In connection with the above, we may disclose your Customer Data to third parties, such as our payment service provider, freight service providers and logistics partners.
BKPL may also use and disclose your Customer Data to persons who have been validly identified as being you or your authorised representative(s) pursuant to our then-current security procedures, for the purpose of the relevant transaction or enquiry.
BKPL may disclose your Customer Data to law enforcement agencies and government for security, customs purposes. For example, in cases where you send a product from BKPL to family and friends overseas.
In addition, BKPL may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. BKPL also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual. Further, BKPL may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.
Transfer of information overseas
The BKPL Head Office is based in Singapore. Customer Data may be transmitted to data storage facilities where BKPL keeps its central records or for backup purpose. Customer Data may be transferred to BKPL’s offices and appointed agents in Singapore or other countries in connection with BKPL’s performance of the contract with you.
You may submit a request to withdraw your consent at any time by contacting BKPL (see Section 10).
Statistical Data is not linked to a customer record and BKPL does not need to seek consent for the collection, use or disclosure of Statistical Data. For more information on the collection and usage of Customer Data obtained from the Website and through the Mobile Services, please refer to Part B.
BKPL will, upon your written request to our Personal Data Protection Officer (see Section 10), allow you to access your stored Personal Data. Where permitted by law, BKPL reserves the right to charge a reasonable administrative fee for this service. Where permitted by law, BKPL reserves the right to deny you access to your Personal Data and may provide an explanation.
BKPL will retain Customer Data for as long as it is necessary to fulfill the purpose for which it was collected, the legal or business purposes of BKPL, or as required by relevant laws.
When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.
BKPL needs your assistance to ensure that your Personal Data is current, complete and accurate. As such, please inform BKPL of changes to your Personal Data by contacting BKPL and submitting your updated particulars to BKPL in writing (see Section 10).
BKPL may also request Personal Data updates from you from time to time. As detailed in Section 2 above under the “Use and Disclosure” sub-section, your order information may be disclosed to the appropriate customs and immigration authorities (for overseas purchases) as required by law. As such, it is important to ensure that the Personal Data contained in your order information is current, complete and accurate.
BKPL takes the security and protection of your Customer Data very seriously. As such, BKPL makes reasonable security arrangements to protect your Customer Data against loss or theft as well as unauthorised access and undue disclosure.
As an example of a procedural safeguard, BKPL has implemented various authentication procedures internally and with our external service providers that may involve BKPL requesting various personal particulars from you in order to verify your identity (or that of your duly authorised agent) before BKPL processes your request for a particular service, product or transaction.
Examples of technical safeguards include encryption, “firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer Data collected through BKPL’s Website and Mobile Services are set out at Part B below.
It is the Customer’s responsibility to take care and ensure the continued confidentiality and accuracy of their Customer Data. BKPL will not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact BKPL (see Section 10).
Contact us / Personal Data Protection Officer Contact Details
Personal Data Protection Officer
Beng Kang Pte Ltd
413 Bukit Batok West Ave 4 #01-212 Singapore 650413
BKPL takes the protection of your Customer Data collected on BKPL’s websites and through BKPL’s Mobile Services very seriously. All Customer Data collected through BKPL’s websites, e.g., www.bengkang.com.sg.and through BKPL’s Mobile Services are protected by a secure server.
For example, when you transmit sensitive information such as credit card details through BKPL’s Website or Mobile Services, such information will be encrypted before being dispatched over the internet.
To give you secure access to our online services, arising from your utilisation of BKPL’s Mobile Services, you will need to register a user account with us. The User Name/ User ID and Password / Pin is unique and personal to you and you should not share your it with anyone. You should also always ‘log off' once you have finished your session on the Website and Mobiles Services as well as take the recommended precautions that ensure the safe and secure usage of BKPL’s Website and Mobile Services.
You can turn off all cookies, in case you prefer not to receive them. You can also have your computer or mobile device warn you whenever cookies are being used. For both options you have to adjust your browser settings (like internet explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the Website and Mobile Services and it’s possible then that you do not have access to some of the features on the Website and Mobile Services.
In order to improve your online experience, BKPL may track online behaviour or clickstream data to advance your use of our web pages and track referrals from other websites or mobile services. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.
Links to other websites
BKPL cannot distinguish the age of persons who access and use its Website and Mobile Services. If a minor (according to applicable laws) has provided BKPL with Customer Data without parental or guardian consent, the parent or guardian should contact BKPL to remove the relevant Customer Data and unsubscribe the minor.